Sales Engineer

Hybrid Role

Practically this role will involve:

• Project management: Partner with relevant stakeholders to oversee the scoping, design, and delivery of risk detection pilots and rollouts, both for customers with a handful of sites as well as those with thousands of sites. You’ll act as a project manager for these deployments, ensuring successful planning, rollout, and ongoing support.
• Technical subject matter expertise:
  • Deep understanding of risk detection systems and the various deployment models, including on-camera and on-premise deployments
  • Practical knowledge of networking requirements for software running in customer environments
  • Solid understanding of SaaS platforms, databases, and cloud environments
• Technical pre-sales: Leading technical discovery sessions with customers as well as provides in-depth technical expertise during the sales cycle, understanding client needs and communicating the technical value proposition. Supports the commercial team with presentations, RFPs, and ensures a smooth transition to project implementation.
• Engineering collaboration: Work closely with the engineering team to:
  • Set up monitoring and alerting systems
  • Configure and optimize recognition technology deployments
  • Troubleshoot network and hardware issues
  • Provide technical feedback for product improvements
• Supplier relationship management: Build and maintain a network of suppliers for direct supply of recognition technology hardware and software. You will also work closely and in partnership with our integrators (external to Auror) to ensure a smooth roll out and maintenance of the systems.
• Market awareness: Understand market differences and use of risk detection technology across our global markets.
• Customer success Collaboration: Partner with Customer Success teams to facilitate seamless customer pilots and rollouts, ensuring the team is equipped for success.
• Ownership and communication: Take ownership of technical issues and questions, communicating clearly with relevant teams, providing updates and following through to resolution.

Requirements

About you

• Experienced rolling out and leading complex technical programmes of work that involves collaborating and liaising with a wide range of internal and external stakeholders
• You’ve worked in a product organisation, and have recent experience in a growth business
• You’re someone that thrives in a lean team environment where you’re operating with autonomy and accountability for delivery of projects
• You have exceptional communication, with the ability to translate complex technical concepts into business outcomes
• You understand commercial drivers and can leverage that business context along with your technical domain knowledge to support business objectives in a meaningful way
• You can think strategically, looking outside of the day-to-day projects, to identify opportunities of growth or new opportunities for integrations and partnerships
• Experienced picking up new technologies and concepts quickly, as we build new integrations and develop further partnerships you’ll upskill on the go to become the expert on these areas as well
• You’re curious and excited about how AI tools can enhance technical workflows, improve efficiency, or scale support — and may have already experimented with AI tools for documentation, monitoring, or knowledge management.
• As this role requires an in-depth understanding of the technology, both with hardware and software, a background in Engineering will be an advantage