Billing Specialist

• Process billing for a large volume of work orders for adds, moves, and changes regarding Telecom related orders for small-medium sized requests in a fast-paced environment
• Add charges, verify data entry and close out tickets in a timely manager and being mindful of SLA’s
• Perform Month-End validation tasks and upload files to SAP system using a 3 ^rd party Telecom interface
• Perform research and interface with the business units to resolve billing issues in a timely manner
• Analyze billing and usage data and prepare monthly reports
• Provide analytical support as needed to help clients achieve optimal cost efficiency
• Ability to communicate efficiently with project participants at all levels within the team and across multiple business units
• Assist with equipment ordering and refresh projects for the Voice & Mobile services teams.

Qualifications:

• Ability to lift up to 40 pounds
• Ability to thrive in a fast-paced environment and to multi-task
• Organized and detail-oriented with ability to manage and prioritize own work
• Ability to work well within a team structure with changing priorities
• Excellent customer service, written and verbal communication skills
• Strong knowledge and experience with the Microsoft Office suite with a focus on Excel for the purpose of sifting through large quantities of data to identify key drivers, summarize and present findings management
• Excellent organizational and communicational skills

Preferred Experience:

Calero

• Bachelor’s degree or equivalent experience in the Telecom industry
• 3+ years of billing experience – TEM or telecom industry experience preferred
• A solid understanding of Telecommunications industry and practices
• Knowledgeable of, and experienced with IT ticketing systems