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Requirements & Responsibilities:


· Assist outside sales team, reps and distributors in executing and achieving their territory and market business plans.

· Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc…

· Prepare basic takeoffs based on plan review and specifications; take off accurate bill of materials.

· Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.

· Extensive interaction with customers, partners and team via phone and email.

· Maintain expert level of product knowledge and application.

· Listen, understand and convey customer requirements to engineering as part of sales order entry.

· Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.

· Maintain professional business relationships with target or assigned accounts.

· Provide status of ongoing projects and future projects.

· Identify and communicate customer's needs and sales opportunities to help future growth.

$25/hour. Plus bonus