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Requirements & Responsibilities:
· Assist outside sales team, reps and distributors in executing and achieving their territory and market business plans.
· Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc…
· Prepare basic takeoffs based on plan review and specifications; take off accurate bill of materials.
· Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.
· Extensive interaction with customers, partners and team via phone and email.
· Maintain expert level of product knowledge and application.
· Listen, understand and convey customer requirements to engineering as part of sales order entry.
· Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
· Maintain professional business relationships with target or assigned accounts.
· Provide status of ongoing projects and future projects.
· Identify and communicate customer's needs and sales opportunities to help future growth.
$25/hour. Plus bonus
